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Complete IT Support Specialist Course: IT Foundations

IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job
Instructor:
Jonney J Robinson
489 students enrolled
English [Auto-generated]
IT Support
Troubleshooting
How to Build a Desktop
Hardware
Software
Binary
Operating Systems
Computer Architecture
Networking
Security
Character Encoding
Layers of Computing
Customer Service Skills
Intro to Programs
System Software
Process Management
Files and Filesystems

This is part one of a five part course that’s designed to provide a comprehensive education on all the major aspects of an IT Support Specialist. By the end of this series you’ll have all the skills required to qualify for an entry level position. In this course you will learn a skill set that you can build on throughout this series of courses or continue your education in a more traditional setting. Either way, this course will provide you with a rock solid foundation for building up your mastery of IT Support.

We’ll be covering the basic skills of Binary, System Administration, Operating Systems, Networking, and Security. In subsequent courses, we’ll be going in depth in all of these major aspects. We’ll be focusing specifically on an IT help desk, but the knowledge and skills learned here have a broad scope of application within the field.

By the end of this first course, you’ll be able to understand how a computer thinks and communicates using binary, what abstraction is and how to apply it to your work, troubleshooting skills and techniques and how to best apply them. We’ll break down the hardware part by part and learn how they all function and work together to create a operational machine. We’ll also be doing breakdowns on Software, Operating Systems, and how to troubleshoot issues. How to install software, how to install Operating Systems, like Windows, and how to build a desktop from scratch. You’ll also gain the skills for strong documentation, how to manage computers, what a network is and how it functions and a whole lot more!

In addition, you’ll learn How to properly interact with customers, and coworkers in an IT environment and be able to utilize powerful problem solving skills and how to implement effective solutions. These core concepts will be the foundation for everything and provide you with the understanding that you’ll need to learn more complicated aspects of IT Support.

Introduction

1
Introduction
2
The Benefits of IT
3
My Background
4
Defining IT
5
The Duties of an IT Support Specialist

The Basics of Computing

1
Intro to Computing Basics
2
Computing Language
3
What is Character Encoding?
4
Understanding Binary

AscII table in one of these

5
Counting in Binary
6
Quiz Binary

Computer Architecture

1
Intro to Computer Architecture
2
Understanding Abstraction
3
Layers of Computer Architecture
4
Moore's Law
5
Architecture Quiz

Data Compression

1
Intro To Data Compression
2
What is Data Compression and why is it important?
3
Metadata
4
Color Models and Compression

Hardware and Components

1
Introduction to Hardware
2
Hardware and Programs
3
Logic Boards
4
The Brain of a Computer
5
RAM
6
Storage
7
Power Supply
8
BIOS/UEFI
9
Peripherals
10
Hardware and Components

History of Computing

1
Intro
2
Early Computing
3
Computing History
4
The Road to Modern Computing
5
The Road to Modern Computing II
6
The Road to Modern Computing III
7
Future of Computing

Operating Systems

1
Intro to Operating Systems
2
Aspects of an Operating System
3
Files and Filesysystems
4
Process Management
5
Memory Management
6
Virtual Machines
7
I/O Management
8
User Space
9
OS
10
Logs
11
The Boot Process
12
Finding The Proper Operating System
13
Virtual Machines Revisited
14
How to Install Windows
15
Quiz

Networking

1
Intro - Networking
2
Basics of Networking
3
Networking Hardware
4
Internet Language
5
The Web
6
Internet Protocol Versions
7
Internet of Things
8
Security/Privacy
9
Networking

Large quiz needs to be added too. Pg 138

Introduction to Software

1
Defining Software
2
Types of Software
3
Abstraction Review
4
Assembly Language and Compilers
5
Software Intro Quiz
6
Software Management
7
Downloading/Installing and removing software
8
Software Automation
9
Making Progress

Trouble Shooting

1
Intro to troubleshooting
2
Ask The Right Questions
3
Isolating Issues
4
Follow The Bread Crumbs
5
Start With The Quickest Step
6
Troubleshooting Pitfalls
7
Documenting and Ticketing
8
Process of Documenting

Example of Documentation (hamburger)

9
Troubleshooting Quiz

Building a Desktop

1
Choosing Your Components
2
Building a Desktop

Customer Service

1
Intro -Customer Service
2
Interpersonal skills
3
Interpersonal skills pt 2
4
Interacting with Users and Coworkers
5
How to deal with tough situations
6
Tough Situations Pt 2
7
Customer Service Quiz
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6 hours on-demand video
Full lifetime access
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Certificate of Completion

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