4.31 out of 5
2901 reviews on Udemy

IT Help Desk Professional

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job
Paul Hill
10,110 students enrolled
English [Auto-generated]
Understand how computer works from a hardware & software perspective
Have a good knowledge about networking, DNS & DHCP mainly
Understand how printers works
Enhance their knowledge & skills in help desk with extra tips & hints

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see

Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that’s from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.

The instructors’ experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!

We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user.

The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems.

After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur.

The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.

Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally

The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade.

As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

Course Introduction

Instructor Introduction - Paul Hill

In this lecture you will learn about Instructor Paul and his IT background.

Course Overview and Objectives

This lecture talks about help desk, why it's so important to anyone, and what topics we are going to cover in the course

Installing Windows 10

Configure & Create Bootable USB for Windows Installation
Installing Windows 10
Machine Naming, Workgroup & Domain Join

Mastering Networks

What is DHCP?
Configuring DHCP and Static IP Addresses


Understanding Different Types of Printers
How to Install Printers Drivers
Printers Terminology & What to Consider When Getting a New One
Troubleshooting Common Printers Problems

Active Directory Introduction

Active Directory Basics

In this lecture you will learn what the purpose of Active Directory is and how it is used in an IT Help Desk.

Manage AD Users

Useful Tools to Ease Your Life

Installing Hardware Drivers Like a Pro
Getting The Most Needed Apps, Quick, Easy, and Latest Versions
Remote Desktop Connection Manager


What is inside a PC
Troubleshooting Common Hardware Problems
Upgrading Machines

Course Conclusion

How to Get Your Certificate of Completion

In this lecture I am going to explain how you can get your certificate of completion as this is a frequently asked question.

Bonus Lecture
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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2 hours on-demand video
4 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion